What is a chatbot?

Chatbots use natural language recognition capabilities to discern the intent of what a user is saying, in order to respond to inquiries and requests. The problem is, most chatbots try to mimic human interactions, which can frustrate users when a misunderstanding arises. Watson Assistant is more.

Skill routing

Watson Assistant will determine whether to provide a direct answer or reference search results from a document or database.

Secure & trusted

Watson Assistant can live in an isolated cloud environment or on-premises, allowing you to build and scale.

Powered by AI

Industry-leading AI powers the underlying natural language models and provides training recommendations as you build.